ASTRA BEHAVIORAL HEALTH, LLC
ASTRA BEHAVIORAL HEALTH, LLC does not sell or rent Personal Identifiable Information regarding our clients to any third party. Personal Identifiable Information is only collected when knowingly and voluntarily submitted by you. Your privacy is very important to us.
Article I. CATEGORIES OF INFORMATION WE COLLECT
Section 1.01 Information You Provide to Us - While using our Website, ASTRA BEHAVIORAL HEALTH, LLC may ask you to provide us with certain Personal Identifiable Information that can be used to contact or identify you, including, but not limited to: email address, first name and last name, phone number, and address.
Section 1.02 Usage Data - We may also collect information to better understand how the Website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (i.e., IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Section 1.03 Location Data - We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Website, to improve and customize our Website. You can enable or disable location services when you use our Website at any time, through your device settings.
Article II. AREAS OF DATA COLLECTION
Section 2.01 ASTRA BEHAVIORAL HEALTH, LLC may collect your personal data throughout the following areas throughout your contact and relationship with us:
(a) Contact or Other Form Entries
(b) User Comments and Related PII
(c) User Analytics
(d) Website Chat
(e) Call Tracking
(f) Social Sharing
Article III. USE AND DISCLOSURE OF INFORMATION WE COLLECT
Section 3.01 ASTRA BEHAVIORAL HEALTH, LLC may use the collected PII for various purposes:
(a) To provide and maintain our Website.
(b) To notify you about changes to our Website.
(c) To allow you to participate in interactive features of our Website when you choose to do so.
(d) To provide customer support, improvement of health status and patient experience.
(e) To gather analysis or valuable information so that we can improve our Website.
(f) To monitor the usage of our Website.
(g) To provide you with information that you have requested or to respond to your inquires.
(h) To detect, prevent and address technical issues.
Section 3.02 ASTRA BEHAVIORAL HEALTH, LLC may also disclose PII for the following purposes:
(a) Disclosure for Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Identifiable Information if required to do so by law or in response to valid requests by public authorities (i.e., a court or a government agency).
(b) Legal Requirements: We may disclose your PII in the good faith belief that such action is necessary: (1) to comply with a legal obligation; (2) to protect and defend our rights or property; (3) to prevent or investigate possible wrongdoing in connection with the Website; (4) to protect the personal safety of users of the Service or the public; or (5) to protect against legal liability.
Article IV. ANALYTICS
Section 4.01 ASTRA BEHAVIORAL HEALTH, LLC may use third-parties to monitor and analyze the use of our Website.
(b) IP Address: Your IP Address is a number that is automatically assigned to the device that you are using by your Internet Service Provider (ISP). An IP Address is identified and logged automatically in our server log files whenever a user visits our Website, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the internet and is done automatically by many websites. We use IP Addresses for purposes such as calculating usage levels, helping diagnose server problems, for compliance and security purposes.
Article V. HOW TO OPT-OUT OF COOKIES
Section 5.01 You can refuse to accept these cookies and most devices and browsers offer their own privacy settings for cookies. You will need to manage your cookie settings for each device and browser you use. However, if you do not accept these cookies, you may experience some inconvenience in your use of our Website and some online services. Our Website may not load or display properly. To find out more about cookies, including how to see what cookies have been set and how to block and delete cookies, please visit http://www.aboutcookies.org/.
Section 5.02 ASTRA BEHAVIORAL HEALTH, LLC collects statistical information about the usage of our Website in order to continually improve the design and functionality, to monitor responses to our advertisements and content, to understand how visitors use our Website and to assist us with resolving questions regarding our Website.
Article VI. WEBSITE USE BY MINORS
Article VII. YOUR RIGHTS REGARDING YOUR PERSONAL IDENTIFIABLE INFORMATION
Section 7.01 You have the right to request a copy and inspect your Personal Identifiable Information which you have provided to us.
Section 7.02 ASTRA BEHAVIORAL HEALTH, LLC may not be able to comply with a request where Personal Identifiable Information has been destroyed, erased or made anonymous in accordance with ASTRA BEHAVIORAL HEALTH, LLC’s record retention obligations and practices. In the event that we cannot provide an individual with access to their own Personal Information, we will endeavor to provide the individual with an explanation, subject to any legal or regulatory restrictions.
Section 7.03 You have the right to request a restriction on the use or disclosure of your Personal Identifiable Information. You must request in writing and state the specific restriction requested and to whom you want the restriction to apply. However, we are not required to agree to a restriction that you have requested.
Section 7.04 You have the right to request deletion of your Personal Identifiable Information.
Article VIII. SECURITY AND PROTECTION
Section 8.01 To protect Personal Information from unauthorized access and use, we use security measures that comply with applicable federal and state laws. These measures may include device safeguards and secured files and buildings as well as oversight of our third-party service providers to ensure information remains confidential and secure. While we follow accepted industry standards to protect the Personal Information submitted to us (both during and once we receive it), no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
If you have any questions regarding security on our Website, you may e-mail or mail in questions to:
Ashley Craig, Director of Compliance
Astra Behavioral Health, LLC 2000 Ring Road
Elizabethtown, KY 42702